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Privacy Policy

Last updated 21st February 2020

Reliable Education takes the privacy of its users seriously.

We are committed to safeguarding your privacy while providing a personalized and valuable service.

This privacy policy statement explains our data processing practices. If you have any requests concerning your personal information or any questions regarding these practices, please email us at support(@)reliable.education.

Our sites contain links to third party sites that are not subject to this Privacy Policy. We recommend you read the privacy policy of any such sites you visit.

Information Collected

Personal information is collected by the Reliable companies listed below on behalf of the Reliable group of companies and its trading entities.

Company

Reliable Education Pty Ltd

Suite 29, Level 3

25 Claremont Street

South Yarra VIC 3141

We collect personally identifiable information about you (your “Data”) through:

  • The use of enquiry and registration forms
  • Your purchase of any our products or services
  • The provision of your details to us either online or offline

The elements of your Data that we collect may include:

  • Name
  • Job title
  • Company name, address, phone and fax number
  • Home address and phone number
  • Mobile telephone number
  • E-mail address
  • Payment details such as credit card information
  • Date of birth
  • Educational history, work experience and other similar information
  • Socio-demographic data
  • Financial data
  • Market research data such as readership patterns and usage statistics

We may also collect information that we request from you regarding your use of our service or that we collect automatically about your visit to our sites. Please see our Cookies Policy for more details.

Use and Disclosure of Personal Information

We use your Data for purposes which may include:

  • Providing our users with personalized service or special opportunities
  • Processing orders, registrations and enquiries.
  • Improving our products or planning new products.
  • Conducting market research surveys.
  • Allowing users to participate in interactive features of our service, where they choose to do so.
  • Providing reports to our clients containing information about usage under corporate licenses.
  • Running competitions, prize draws, and promotions.
  • Providing information about products and services we offer (if you agree to receive such information).
  • Sharing your contact information with third party organizations who offer products or services that may be of interest to you (if you agree to receive such information).
  • Contacting you about specific recruitment opportunities (if you register search criteria information on our recruitment sites).
  • Monitoring compliance with our Terms and Conditions and Copyright Policy.

We do not share your information with other members or disclose which products are good sellers or use your information for profit, gain, or for trending products to be used by Reliable, its employees, its subsidiaries, any strategic partners, or any other groups associated with Reliable to gain any form of commercial advantage over Amazon.

If you wish to receive information about Reliable group products or services or from other carefully selected organizations (our Business Partners) about products or services they offer, please indicate your preferences using the consent boxes when providing us with your Data.

We may also disclose your information to business partners and to third party suppliers we engage to provide services which involve processing data on our behalf, successors in title to our business or in accordance with a properly executed court order, or as otherwise required to do so by law. We reserve the right to fully co-operate with any law enforcement authorities or court order requiring or requesting us to disclose the identity or other usage details of any user of our sites.

We may at times, in addition to the filming undertaken by us, give permission for third parties to film at our events. The purpose of the filming is to create suitable footage for destination marketing. For example, footage may be taken at our Gold Coast Summit event and used for destination marketing for the Gold Coast as part of a trade-style presentation. If you are at the event where the filming takes place, the footage may include your image and/or your business display (if applicable) and may be used in combination with footage of other unrelated events that take place at or near the same destination. The footage may be used across various media including social media and may be used within businesses, on the internet or at events both within Australia and internationally. The footage may be used by the third-party provider, by other parties (for example Tourism Australia) and/or by us.

We also use information in aggregate form (so no individual user is identified by name) to:

  • Build up marketing profiles
  • Aid strategic development.
  • Manage our relationship with advertisers
  • Audit usage of the site

We use technology on the registration, subscription, account and membership pages of some of our websites, which may record user movements including page scrolling, mouse clicks and text entered. That technology will not record financial information such as credit or debit card details. The Data we collect in this way helps us identify usability issues, improve the assistance and technical support we can provide to users, and is also used for aggregated and statistical reporting purposes.

See our Cookies Policy below for more details.

Security Policy

Reliable Education businesses have appropriate measures in place to ensure our users’ Data is protected against unauthorized access or use, alteration, unlawful or accidental destruction, and accidental loss. User Data may be transferred outside the Reliable group to data processors such as fulfilment houses but they will act only on our instructions to provide the services required.

Transfer of Data

The Internet is a global environment. Using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. By browsing the Reliable sites and communicating electronically with us you therefore acknowledge and agree to our processing of personal data in this way. By agreeing to our transfer of your Data to third party organizations (for them to send you details about their products and services, as detailed above) you are providing consent to any transfer of your Data to organizations based anywhere in the world.

At some of our events we may use facilities that collect biometric data, for example, facial recognition for event registration. These facilities are provided by third-party service providers who will seek your specific consent via email to their own terms and conditions and privacy policy. These documents will set out how they collect, process, store and destroy your biometric data. We do not receive a copy of the biometric data at any point and are not the processor or controller of that data.

If you agree to biometric data collection on behalf of another person, you warrant to us that you have either obtained their specific consent (for example if you are consenting on behalf of your spouse) or you are their legal guardian and are able to give the consent on their behalf (for example if you are consenting on behalf of your child).

User Access and Control of Data

If you wish to amend any Data we hold about you or update your marketing preferences, please contact support(@)reliable.education

Use of Cookies and Other Tracking Devices

Please see our Cookies Policy below.

Children Under 18

We do not intentionally collect any information on children under 18 years of age. We will undertake to delete any details of such users where a parent or guardian has notified us that any such details have been obtained.

Changes to this Policy

This policy is effective from 2nd March 2016. From time to time we may make changes to this privacy policy statement to reflect any changes to our privacy practices in accordance with changes to legislation, best practice or website enhancements.

COOKIES POLICY

Reliable Education uses cookies and similar tools across our websites to improve performance and enhance your experience. This policy explains how we do that.

What are cookies?

Cookies are small text files a website may put on your computer or mobile device when you first visit a site or page. The cookie helps that website, or another website, recognize your device the next time you visit. Web beacons or other similar files do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way. Cookies can serve many functions. For example, they may help us remember your username and preferences, analyze how well our website is performing, or even allow us to recommend content we believe will be most relevant to you.

Certain cookies contain personal information. For example, if you select “remember me” when logging in, a cookie will store your username. Most cookies won’t collect information that identifies you personally, and will instead collect more general information such as how you arrive at and use our websites or your general location.

What sort of cookies does Reliable.education use?

Generally, our cookies perform up to four different functions:

  1. Essential Cookies. Some cookies are essential for the operation of our website. For example, some cookies allow us to identify subscribers and ensure they can access the subscription-only pages. If a subscriber opts to disable these cookies, they will not be able to access all the content to which their subscription entitles them.
  2. Performance Cookies. We utilize other cookies to analyze how our visitors use our websites and to monitor website performance. This allows us to provide a high quality experience by customizing our offerings and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. We might also use these cookies to highlight articles or site services that we think will be of interest to you based on your use of the website.
  3. Functionality Cookies. We use functionality cookies to allow us to remember your preferences. For example, cookies save you the trouble of typing in your username every time you access the site. Cookies recall your customization preferences, such as which regional edition of the website you want to see when you log in. We also use functionality cookies to provide you with enhanced services such as allowing you to watch a video online or comment on a blog.
  4. Behaviorally Targeted Advertising Cookies. Reliable.education and our advertisers use cookies to serve you with advertisements that we believe are relevant to you and your interests. For example, if you read a number of articles about branding on Reliable.education or on other sites, a graphic design company might infer you are interested in this topic and serve you with its logo development advertisements. You might see such advertisements on Reliable.education and other sites you visit. These cookies do not, however, tell our advertisers who you are.

Does anyone else use cookies on Reliable Education websites?

Advertisers sometimes use their own cookies to provide you with targeted advertising. For example, advertisers may use a profile they have built on sites you have previously visited to present you with more relevant advertisements during your visit to Reliable.education. We believe our users prefer to see advertisements that are more relevant to their interests. If you are based in the European Union and would like to learn more about how advertisers use these types of cookies or how to choose not to receive them, please visit www.youronlinechoices.eu. If you are based in the United States and would like to learn more, please visit www.aboutads.info/choices.

We also use or allow third parties to serve cookies that fall into the four categories above. For example, like many companies, we use Google Analytics to help us monitor our website traffic. We may also use third party cookies to help us with market research, revenue tracking, improving site functionality, and monitoring compliance with our Terms and Conditions and Copyright Policy.

Can a website user block cookies?

As explained above, cookies help you to get the most out of our websites. The first time you accessed our website after 10 November 2015, you should have seen an overlay explaining that by continuing to access our site, we recommend you ‘whitelist’ our email contact details and that you are consenting to our use of cookies. If you choose to disable cookies, you may find that certain sections of our website do not work properly.

Do we track whether users open our emails?

Our emails may contain a campaign-unique “web beacon pixel” to tell us whether our emails are opened and to verify any click-throughs to links or advertisements within the email. We may use this information for purposes including to determine which of our emails are more interesting to users, to query whether users who do not open our emails wish to continue receiving them, and to inform our advertisers (in aggregate) how many users have clicked on their advertisements. The web beacon pixel is deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, you should select to receive emails from us in plain text rather than HTML.

More Information

For more detail about how businesses use cookies visit www.allaboutcookies.org.

Contacting Us

If you have any questions about this Privacy Policy or our practices related to this Site, please email us at support(@)reliable.education